Return Policy
Zee Snap 7-Day Return Policy
At Zee Snap, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return the item(s) within 7 days of delivery for a refund or exchange. Please review our return policy details below:
Eligibility for Returns
- Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Returns must be initiated within 7 calendar days from the date of delivery.
- Certain items, such as intimate apparel, custom-made products, or clearance items, may be non-returnable. Such exclusions will be clearly mentioned on the product page.
How to Initiate a Return
- Contact our customer support team at support@zeesnap.com or visit the Returns Center on our website.
- Provide your order number, item details, and reason for the return.
- Once your return request is approved, we will provide you with a return authorization and instructions for shipping the item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
Refund Process
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
Exchanges
If you wish to exchange an item, please follow the return process above and indicate your preference for an exchange instead of a refund.
Non-Returnable Items
- Gift cards
- Final sale items
- Items marked as non-returnable
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@zeesnap.com with photos of the damage. We will resolve the issue promptly.
Contact Us
For any questions regarding returns, feel free to reach out to our customer support team at support@zeesnap.com or via our Contact Us page.
We appreciate your trust in Zee Snap and are committed to ensuring a hassle-free shopping experience for you!