FAQ's

Frequently Asked Questions (FAQs)

1. What is Zee Snap?

Zee Snap is an Indian ecommerce platform that offers a wide range of products across various categories, including electronics, fashion, home decor, beauty, and more.

2. How can I place an order on Zee Snap?

Placing an order on Zee Snap is easy! Simply browse our product categories, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide necessary information and complete your purchase.

3. What payment methods are accepted?

Zee Snap accepts a variety of payment methods, including credit/debit cards, net banking, UPI, and select digital wallets. We also offer Cash on Delivery (COD) for eligible orders.

4. What are the delivery options and charges?

We offer multiple delivery options, including standard and express shipping. Delivery charges may vary based on factors like location, order value, and selected delivery method. You can find detailed information during the checkout process.

5. How long does it take for my order to be delivered?

Delivery times can vary depending on your location and the product's availability. We aim to process and dispatch orders promptly. You can track the status of your order in your account.

6. Can I return or exchange items?

Yes, we have a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return or exchange within [X] days of receiving the order. Please review our Returns & Exchanges policy for more details.

7. Is there a warranty on products purchased from Zee Snap?

Many products come with a manufacturer's warranty. Details regarding warranties, if applicable, can be found on the product page. For any specific warranty-related queries, please contact our customer support team.

8. How do I track my order?

Once your order is shipped, you will receive a tracking ID and a link to track your package. You can also log in to your Zee Snap account and go to the 'Order History' section to track your orders.

9. How can I contact customer support?

You can reach our customer support team through the "Contact Us" page on the website or via email zeesnapcare@gmail.com. We aim to respond to all inquiries within 24 hours.

10. Is my personal information secure with Zee Snap?

Yes, we take the privacy and security of your information seriously. Our website employs industry-standard security measures to protect your data. You can learn more about our Privacy Policy on our website.